Scanning & Printing Guides

3 guides

Scanning and printing involve a chain of steps between the computer and the device, and a problem at any link stops the job. These guides cover scanning with the tools already on your computer, clearing jobs that won’t leave the print queue, and getting a scanner working again.

Scanning tools differ slightly between printer models, so where it matters we point you to your manufacturer’s app or manual.

All Scanning & Printing guides

  • How to Scan a Document to Your Computer

    Learn how to scan a document to your computer with built-in Windows 11 and macOS apps, choose the right settings and save it as a PDF or image.

    5 min read

  • How to Clear a Stuck Print Queue

    Clear a stuck print queue on Windows 11 or macOS by canceling jobs, restarting the Print Spooler service, or resetting the queue on a Mac.

    4 min read

  • What to Do When Your Scanner Isn't Working

    Scanner not working on Windows 11 or Mac? Check power and connection, restart scanning services, reinstall the right software and test with built-in apps.

    5 min read